Frequently Asked Questions

Everything you need to know about your smart home security

How long does shipping take for my Ring devices?

Standard shipping typically takes 3 to 5 business days. Expedited shipping options are available at checkout for faster delivery.

What is the return policy for Ring products?

You can return your Ring devices within 30 days of the delivery date for a full refund, provided they are in their original condition and packaging.

Do Ring devices require a subscription to work?

While basic features like live view and motion alerts are free, a Ring Protect Plan subscription is required to record, save, and share videos.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payments like PayPal and Amazon Pay.

Are Ring devices covered by a warranty?

Yes, all new Ring devices come with a one-year limited warranty and lifetime theft protection. If your device is stolen, we will replace it for free.

Can I install Ring devices myself or do I need a professional?

Ring products are designed for easy DIY installation and come with all the tools you need. However, we also partner with professional installers if you prefer assistance.